Cookeville Residents Gain Real-Time Outage Tracking
Cookeville residents now have access to a real-time power outage tracking tool designed to streamline reporting and provide immediate updates during utility disruptions. Cookeville City Council member Eric Walker said the technology allows the city to handle a significantly higher volume of calls simultaneously. Walker said previous methods relied on a limited number of staff […]
Cookeville Purchasing New Power Outage Reporting System
Cookeville purchasing a new outage management system, which officials say will improve communication and response times for utility customers. City Manager James Mills presented the request on behalf of the Energy Department, recommending a service agreement with Hometown Grid. Mills said the outage reporting system provides immediate feedback to customers and will work well with […]
